Our goal is to provide the best service we can for all of our Customers. However we recognise that we may not get it right all of the time. We appreciate any feedback you give us and if you are not happy we will do our best to resolve any issues that you have.
If you wish to make a complaint and are not satisfied with any of the services we have provided, you contact us and tell us what your complaint is about using the contact form on the Contact page.
We will endeavour to respond to your complaint within 5 working days (Monday to Friday, excluding bank holidays and weekends).
In the event our complaint is not resolved to your satisfaction, you can further your complaint via the Property Redress Scheme and you can submit your complaint to them for redress. We are registered members of this scheme. You will find full details on how to do this on the Property Redress Scheme website.
